Privacy Policy

Mullah Mara Together (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality and cultural safety of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how Mullah Mara Together collects, uses, stores, discloses and protects personal information obtained through our website, digital services, online platforms and service delivery activities.

This Privacy Policy applies to all individuals who interact with Mullah Mara Together through our website, digital platforms or services, including but not limited to:

• Children and young people; 
• Families and carers; 
• Clients and participants; 
• Community members; 
• Employees, contractors and volunteers; 
• Organisations and stakeholders; 
• Members of the public.

We may collect personal information directly from you when you:

• Visit our website or social media platforms; 
• Complete an online enquiry or contact form; 
• Subscribe to newsletters or updates; 
• Register for training, workshops or events; 
• Apply for a service, role or program; 
• Provide feedback, enquiries or referrals; 
• Engage with our services or programs. 

The types of personal information we may collect include:

• Name, phone number and email address; 
• Postal address or location information; 
• Employment or organisational information; 
• Cultural information voluntarily provided; 
• Health, wellbeing or support-related information voluntarily provided; 
• IP address, browser type and website usage information.

Mullah Mara Together collects and uses personal information for purposes including:

• Delivering services, programs and supports; 
• Responding to enquiries and referrals; 
• Communicating with clients, families, carers and stakeholders; 
• Providing training, workshops and community engagement activities; 
• Improving our website, services and user experience; 
• Conducting research, reporting, evaluation and quality improvement activities; 
• Meeting legal, contractual and regulatory obligations; 
• Sending newsletters, updates and relevant communications where consent has been provided.

We will not disclose personal information to third parties without consent unless:

• Required or authorised by law; 
• Necessary to prevent or lessen a serious threat to life, health or safety; 
• Required as part of service delivery or referral pathways; 
• Shared with contracted service providers operating under strict confidentiality obligations; 
• Required to meet regulatory, safeguarding or reporting obligations. 

This may include disclosures to relevant government agencies, regulatory bodies, technology providers or professional service providers where legally appropriate.

Mullah Mara Together recognises the importance of cultural safety, dignity and self-determination when handling personal information relating to Aboriginal and Torres Strait Islander peoples and communities.

We are committed to ensuring information is managed respectfully, sensitively and in ways that honour cultural identity, community relationships and lived experience.

We take reasonable steps to protect personal information from misuse, loss, interference, unauthorised access, disclosure or modification.

Security measures may include:

• Secure password-protected systems and servers; 
• Restricted access controls; 
• Staff confidentiality agreements; 
• Ongoing staff training and safeguarding practices; 
• Secure storage of electronic and physical records. 

Personal information may be stored electronically or in hard copy and will only be retained for as long as necessary to fulfil the purpose for which it was collected or as required by law.

Our website may use cookies and analytics tools to:

• Improve website functionality and user experience; 
• Monitor website traffic and usage trends; 
• Personalise content and improve service delivery; 
• Support website security and performance. 

Users may manage cookie preferences through their browser settings.

You may request access to personal information held by Mullah Mara Together and request corrections if the information is inaccurate, incomplete or outdated.

We will respond to requests in accordance with applicable privacy legislation.

Our website may contain links to external websites or third-party platforms. Mullah Mara Together is not responsible for the privacy practices, security or content of external sites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

Mullah Mara Together may update this Privacy Policy from time to time to reflect changes in legislation, organisational practices, technology or service delivery.

Updated versions will be published on our website.

If you have any questions, concerns or feedback regarding this Privacy Policy or how personal information is managed, please contact us.